Intertops is a 5-star rated site at The Online Casino Gambling Directory. Yesterday, I had an experience which confirmed their best-of-the-best 5-star rating.
I’ve been a bit distracted with helping to take care of my mother as she recovers from successful hip replacement surgery. As a result, I only have a few minutes a day to place wagers on the sporting events that I am interested in. Yesterday, I saw a great over on Thursday’s Missouri v Memphis game, and liked it for 2.5 units; however, I inadvertently made the wager for 3 units.
This is no big deal, really — I placed an extra half wager than I intended. But, I thought that I would give Intertops a call and see if they could modify my wager.
I called Intertops on the phone and a customer service rep answered almost immediately. I explained that I wanted to reduce my wager on the Missouri v Memphis game. She explained that it is the policy of Intertops to not modify a wager once it is placed. I understood and expected this response — confirming an online wager is equivalent to walking away from a betting window at the track or a book; all bets are now final.
However, she went on to say that she would check to see if an exception could be made. After a 2 minute hold, she came back on the line and said that they had made an exception and cancelled the wager.
Wow. I was surprised, but I guess not too much. Intertops has long been a 5-star site, and I suppose the fact that I have been a loyal customer of theirs for years and had never made such a request may have been a factor in their granting the exception…. but still, they took care of my exceptional request, and I wanted to let everyone know about it.
Now, I’m not saying to get into the habit of placing and then trying to cancel bets, nor am I saying that Intertops will always honor a bet cancellation request. I’m just saying that with Intertops, if you do make a mistake and want to cancel a wager, they’ll at least consider your request.
Oh. By the way — take the over in the Missouri v Memphis game. Good luck!
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