More Great Customer Service at BetUS

I like to bet on MLB totals — the total number of runs scored in a game by both teams. I have various resources that I use to determine which games to bet, including a custom-made spreadsheet and two web pages (one of which is mine that compiles statistics on MLB umpire’s tendencies when calling balls and strikes). About a week or so ago, I was doing my normal research and decided that I liked the UNDER 10.5 @ -115 in the Angels v Rangers game, and found the best odds for the game were at BetUS Sportsbook, an online sportsbook that accepts real-money wagers from US players.

Take a look at the card below, a screen capture of some of the day’s bets.

Note that the game immediately above the Angles v Rangers game — Indians v Rays — was also UNDER 10.5 @ -115. Well, I mistakenly bet the Indians v Rays game. I noticed immediately after I confirmed the bet by entering my password and clicking the Confirm button on the BetUS website.

I immediately called the BetUS toll-free customer service line ( 1-800-588-5586 ) and was quickly connected to a representative. I explained what I had done and asked to have the bet cancelled. The rep explained that it was against their policy to cancel bets once they were confirmed, but I asked that he take a look at the card and see how such a mistake could have been made. The rep put me on hold, conferred with his supervisor, and allowed me to switch the bet that I had made on the Indians v Rays with my intended bet on the Angels v Rangers.

Now that’s great customer service!

(For those that are curious, both of the games went OVER. 🙁 )